💚 Responsible Gaming

Responsible Gaming – Play Safely with New City VIP

Gaming is for enjoyment, not stress relief. New City VIP believes responsible play is part of a healthy lifestyle, and we're always here to support you.

This page was created with your well-being in mind. If you're experiencing any difficulties, please seek help today.
18+
For adults only
24/7
Support Services Available
Free
Self-Exclusion Service
Instant
Limit Setting Feature
Our Approach

Why Responsible Gaming Matters

Gaming at New City VIP is about more than just winning – it's an entertaining experience. We want every player to enjoy their time here, without it ever coming at the expense of other areas of their life.

Responsible gaming means setting a budget, managing your time, and always remembering that gaming is simply a form of entertainment. New City VIP actively helps you stay within these boundaries.

Millions of people in Bangladesh enjoy online gaming. However, a small number may experience financial or emotional difficulties due to excessive play. New City VIP takes this seriously and has put in place a range of safeguards across our platform.

If you ever feel that gaming is negatively affecting your life, don't hide it — reach out for help. On this page, we've brought together all the information and tools you need.

The New City VIP Commitment

We're more than just a gaming platform – we genuinely care about your well-being.

  • Access is strictly prohibited for those under 18
  • Limit-setting tools available for all players
  • Immediate Self-Exclusion Steps
  • Connect with Expert Support for Gaming Problems
  • Ensuring a transparent and fair gaming environment
  • Ongoing Investment in Promoting Responsible Gaming
Register Safely
Safety Tools

New City VIP Responsible Gaming Tools

Our platform offers a range of tools designed to help you stay in control and game responsibly.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. If you wish to increase a limit, a 24-hour waiting period applies.

Session Time Limit

Set a limit on how long you play in a single session. Once your time is up, New City VIP will automatically remind you to take a break.

Self-Exclusion

If you feel you need a break, you can temporarily suspend your account for a set period (30 days to 5 years). During this time, logging in will not be possible.

Reality Check

At set intervals (for example, every hour), New City VIP will notify you of how long you've been playing and how much BDT you've spent.

Loss Limit

Set a maximum amount in BDT you're willing to lose in a day or week. Once that limit is reached, no further bets can be placed.

Gaming History

You can view your complete gaming and financial history at any time. Analyse your spending patterns and make informed decisions whenever needed.

Example: Using the Deposit Limit
Weekly budget: BDT 1,000 (BDT 350 used)35%
Monthly budget: BDT 3,000 (BDT 2,040 used)68%
Daily Session: 2 hours (1 hour 50 minutes used)92%

Red means you're approaching your limit — New City VIP will send you an automatic alert.

Warning Signs

Recognize the signs of problematic gaming

Sometimes we don't realise that gaming is becoming a problem. Watch out for the warning signs below and make sure you follow our responsible gaming principles.

Chasing losses by continuing to play: This is known as "chasing losses" and is one of the clearest signs of problematic gaming.

Spending beyond your budget: Repeatedly exceeding your planned budget and feeling uncomfortable about it.

Hiding your gaming from family and friends: Hiding the amount you play or spend from the people close to you.

Restlessness When Not Gaming: Feeling uncomfortable, irritable, or moody when you're unable to play.

Impact on Work or Studies: Gaming getting in the way of your everyday responsibilities.

Borrowing to Play: Taking out loans or borrowing money from people you know to fund gaming.

Self-Assessment

Check Yourself

Answer the following questions honestly. If more than three of your answers are "yes," consider seeking help.

1
Do you find yourself spending more than your planned budget?
If yes: Set deposit limits and loss limits on New City VIP.
2
Is gaming affecting the time you spend with your family?
If yes: Set a session time limit and talk to your family.
3
Do you feel the urge to keep playing after a loss?
If yes: This may be a sign of problematic gaming. Take a temporary break.
4
Is gaming interfering with your work or studies?
If yes: Consider self-exclusion and seek professional support.
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Keep in mind

Seeking help is not a sign of weakness — it takes courage. New City VIP is always here for you.

Safe Gaming

Build healthy gaming habits

Budget first, play second

Before you play at New City VIP, decide on a maximum amount in BDT you're comfortable spending. Think of it as the cost of entertainment, not an investment.

Manage your time

Time management is a key part of responsible gaming. Set aside a specific amount of time for gaming each day and stick to it.

Mindful Mindset

Remember, game outcomes are entirely based on chance — no strategy can guarantee a win. All games on New City VIP are RNG certified.

Don't Play When You're Not in the Right State

Avoid gaming when drinking or feeling emotionally unstable. In such states, making sound decisions is difficult and the risk of harm increases significantly.

Be open with your family

Keeping your gaming a secret from family is not a good sign. Responsible gaming means being honest with the people who matter to you.

Take regular breaks

Taking breaks during longer gaming sessions is important. New City VIP's Reality Check feature helps you step away at regular intervals.

Common Questions

Responsible Gaming FAQ

Self-exclusion is a voluntary service that allows you to take a break from playing on New City VIP for a set period — anywhere from 30 days to 5 years. During this time, your account will be locked and no bonus offers will be sent to you. This service is completely free and confidential.

Yes — on New City VIP, decreasing your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour waiting period. This is designed to protect you from making impulsive decisions against your own best interests.

Reach out to the New City VIP support team. We can assist you with self-exclusion or limit settings, and connect you with specialist organisations if you need professional advice.

Start by speaking with them calmly, with empathy and respect — avoid blame and encourage them to seek help. Reach out to the New City VIP support team and we can provide guidance based on the situation.

Absolutely not. New City VIP strictly prohibits access for anyone under 18. Age is verified at registration and confirmed through identity documents during the KYC process. Any account found to belong to a minor is closed immediately.
18+

For adults only

All gaming services at New City VIP are strictly for players aged 18 and above. If there are children or teenagers in your household, please ensure they cannot access your device or account.

Keep your password secure
Log out after each session
Play away from children
Start Responsibly

Have Fun, Stay Within Your Limits

Register at New City VIP and use our responsible gaming tools to play safely and enjoyably. We want every gaming session to be fun and well-balanced.

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